The player from Italy experienced registered and played on Winnita, aiming to withdraw two hundred euros. Soon after a few times, the withdrawal remained difficult as a result of repeated problems with doc verification.
The player from Italy experienced productively received 800 just after signing up and depositing with out problems, but faced challenges with account verification as the casino frequently rejected the files submitted.
We think about both of those the casino's measurement and the quantity of participant issues And just how they correlate, seeing as more substantial casinos are inclined to get far more grievances due to greater range of gamers.
We've reviewed the knowledge relating to your ask for. As I can see, we sent quite a few e-mails to 2 distinct electronic mail addresses, but unfortunately, we did not receive the requested details.
The player from Italy is experiencing problems with withdrawing winnings, acquiring waited a month plus a 50 % due to the fact profitable. Regardless of completing the Preliminary verification and waiting fourteen days for withdrawal processing, the casino is currently rejecting the identical files continuously for one more 14 times.
Le auguriamo buona fortuna nelle sue upcoming giocate e speriamo di rivederla presto tra i nostri vincitori!
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the just one in the bank in which it writes the selection with the card is not prepared. it claims Image of the cardboard Image of identity document Photograph with the documents in hand. You aren't incredibly crystal clear and the 7th time you uploaded the paperwork with no explanation why it is always rejected.
To understand how helpful, Experienced, and prompt The client assist representatives are, we Get in touch with them instantly being a Portion of our casino evaluation methodology. Considering the fact that purchaser assistance can assist you with challenges connected with registration method at Winnita Casino, account problems, withdrawals, or other difficulties, it holds significant price for us.
The participant from Italy confronted complications with withdrawing resources within the casino, as she experienced submitted documents for verification five times without receiving a reaction. She prepared to escalate The problem as a result of insufficient communication and felt that it had been unacceptable remedy.
I hope we can make it easier to to take winnita casino care of this situation as soon as possible. Thank you in advance to your reply.
Soon after publishing a grievance, the participant's paperwork were immediately verified, plus the withdrawal was processed. The participant verified receipt of your funds, plus the complaint was marked as fixed by us.
Ci dispiace molto sentire che la sua esperienza con noi non è stata positiva. Prendiamo molto seriamente tutte le segnalazioni dei nostri utenti e desideriamo indagare a fondo sulla sua situazione.
The Issues Crew acknowledged the stress but described that with out evidence of prior makes an attempt to take care of The problem With all the casino, further action couldn't be taken. As being the player experienced decided on to Perform down his winnings, the case was ultimately shut.